GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions of Sale govern the distance purchase of food products (specifically, coffee) carried out through the e-commerce website of Caffè Fiorella di Martini F., with registered office at via Piave, 4 Loc. Pian dei Mori, 53018 Sovicille (SI), VAT number (P.IVA) 01432820528.
Art. 1 – Subject of the contract
These conditions apply to all distance sales of products concluded through this website. Sales are open to both private consumers and professional entities.
Art. 2 – Prices and Shipping Fees
All product prices indicated on the website are in Euros (€) and are inclusive of VAT.
Shipping costs and methods within Italy are as follows:
• Standard shipping in Italy: € 18.91 for orders up to € 90.00.
• Free shipping: for all orders over € 90.00.
Art. 3 – Methods of payment
Payment for purchased products can be made exclusively through the following secure methods:
• Credit Card
• PayPal
Art. 4 – Delivery times and methods
Purchased products will be shipped via express courier and are normally delivered within 3/4 working days from order confirmation.
Art. 5 – Right of withdrawal
Exercising the right of withdrawal
You can exercise your right of withdrawal, within the terms provided by law, directly online through the dedicated function on the website.
If you placed your order using an account, log in to your personal area, open the order details, and click on the dedicated link to exercise your right of withdrawal.
If you placed your order as a guest, you can find the link to the dedicated withdrawal page directly in the footer of the website. To proceed, you will be asked for your order number – which you can find in your order confirmation email – and the email address used at the time of purchase.
The procedure is completed in two steps: first you identify the order, then you confirm the request. You do not need to provide any reason. Once confirmed, you will automatically receive an acknowledgment of receipt on a durable medium at the order’s email address, indicating the date and time of the request and an identification code.
References: art. 54-bis of the Consumer Code (introduced by Legislative Decree no. 209/2025, transposing EU Directive 2023/2673).
Art. 6 – Legal guarantee of conformity
The products sold are covered by the legal guarantee of conformity. Since these are food products (coffee), the guarantee applies to non-conformities found upon delivery, product alterations, or packaging defects, provided they are reported promptly and in compliance with the product’s shelf-life.
Art. 7 – Applicable law and jurisdiction
This contract is governed by Italian law. For any dispute concerning the application, execution, and interpretation of these conditions of sale, the court of the consumer’s place of residence or domicile, if located within the territory of the Italian State, shall have jurisdiction.
